Refund Policy

Home Refund Policy

Refund Policy of Centcept Technologies

Effective Date: 11/06/2023


This Refund Policy explains the terms and conditions under which Centcept (“we,” “us,” or “our”) provides refunds for our products or services. By purchasing our products or using our services, you agree to comply with this Refund Policy.

Eligibility for Refunds

2.1 Products

Refunds for products are subject to the specific terms and conditions mentioned on the product page or in the accompanying documentation. Please review the product details and any applicable refund information before making a purchase.

2.2 Services

Refunds for services are considered on a case-by-case basis. The eligibility for a refund may depend on the nature of the service and the specific terms outlined in the service agreement or contract. Please refer to the agreement or contact our customer support for further details regarding the refund policy for a specific service.

Refund Process

3.1 Product Refunds

If you are eligible for a refund for a purchased product, please follow these steps:

  • Contact our customer support within the specified refund period, as mentioned on the product page or in the accompanying documentation.
  • Provide relevant information, such as your order details, proof of purchase, and a brief explanation of the reason for the refund request.
  • Our customer support team will review your request and, if approved, guide you through the return process and issue the refund.

Please note that in some cases, refunds may be subject to restocking fees or deductions for any applicable shipping costs.

3.2 Service Refunds

For services, refund requests will be assessed on an individual basis. If you believe you are eligible for a refund, please follow these steps:

  • Contact our customer support to initiate the refund request and provide all relevant information regarding the service and the reason for the refund.
  • Our customer support team will review your request and may require additional information or documentation to evaluate the refund eligibility.
  • If the refund request is approved, we will process the refund in accordance with the agreed-upon terms and conditions for the specific service.

Non-Refundable Items or Services

Certain items or services may be non-refundable. This may include, but is not limited to:

  • Downloadable software, digital products, or licenses
  • Customized or personalized services
  • Services that have already been provided or initiated
  • Products or services that have been used, damaged, or modified

Please review the product or service details to determine if it is eligible for a refund before making a purchase.

Payment Method and Timing of Refunds

Refunds will be processed using the original payment method used for the purchase, unless otherwise specified or agreed upon. The timing of the refund may vary depending on the payment processor or financial institution involved, but we will make reasonable efforts to process the refund promptly after the refund request is approved.

Changes to the Refund Policy

We reserve the right to modify or update this Refund Policy at any time, without prior notice. Any changes will be effective immediately upon posting the revised Refund Policy on our website. It is your responsibility to review the Refund Policy periodically for any updates.

Contact Us

If you have any questions, concerns, or requests regarding our Refund Policy or need assistance with a refund, please contact us at:

Centcept Technologies
Address: 4th Floor, Aparna Astute, Shaikpet, Hyderabad, Telangana, India
Email: hello@centcept.com
Phone: (+91) 89109 94477

Please note that this Refund Policy applies to our products and services only and does not cover any third-party products or services that may be mentioned or linked to in our offerings.