AI Lab

Experiments, Demos & Research

What we're building in the lab — agents, vision, voice, RAG, and benchmarks. Request a live demo.

Trace Atlas

See how an AI answer is actually built — steps, timing, confidence, policy checks, and escalation.

Tracetrace_04182

RESOLVED

1
Understand intent112 ms
Classified the request as internal knowledge search over policy documents.
Passed· confidence 96%
2
Retrieve evidence (RAG)342 ms
Searched 1,240 internal documents; retrieved 6 relevant passages with source citations.
Passed· confidence 94%
3
Check policy & safety58 ms
Verified permission scope (employee handbook is public to staff) and redacted any personal data.
Passed
4
Draft the answer410 ms
Composed a grounded answer citing the exact handbook sections.
Passed
5
Escalate low-confidence sub-query96 ms
One follow-up (leave policy for contractors) fell below the confidence threshold and was routed for human review.
Escalated
6
Serve the answer74 ms
Delivered the grounded answer plus a note that the contractor edge case is pending review.
Passed

Total latency

1.1 s

Est. cost / task

$0.02–$0.06 / task

Success rate

95%

Escalation rate

12%

Eval score

94/100

Policy Permission-aware retrieval PII redaction Allowed-source check Citation attached

Failure modes & fallback

Low retrieval confidence

The system could not find strong enough evidence to answer directly. Fallback: Escalates to a human with the partial context attached — it never guesses.

Out-of-scope query

The question asked about data the user is not permitted to see. Fallback: Declines with a clear reason instead of leaking restricted content.

Why this matters: The system doesn't simply produce an answer. It retrieves evidence, checks policy, measures confidence, and escalates uncertain cases — so employees get answers they can trust, and the company keeps control of what is shared.

Demo trace — illustrative numbers showing how production traces are measured.

Agents

Customer Support Agent Demo

An agent that resolves support tickets with grounded answers and smart escalation.

Grounded answers with citations
Ticket classification
Escalation with context

Documents

Invoice Processing Demo

Watch an invoice go from inbox to matched, approved data in seconds.

Document extraction
PO matching
Exception routing

RAG

RAG Knowledge Search Demo

Ask questions across a document set and get cited answers.

Semantic retrieval
Citations
Permission-aware answers

Voice AI

Voice Agent Demo

A voice agent that answers calls, qualifies, and books appointments.

Speech-to-text
Conversation flow
Booking handoff

Computer Vision

Vision Inspection Demo

Defect detection on a sample production line — live inference.

Object detection
Defect flagging
Edge deployment note

Agents

Sales Copilot Demo

A copilot that drafts follow-ups, updates CRM, and books meetings.

Lead qualification
Personalized drafting
CRM actions

Agents

Lead Qualification Demo

Score and route leads instantly with a live conversation.

Instant scoring
Routing
Booking

Automation

AI Report Generator Demo

A weekly report assembled and narrated by AI from your data.

Data assembly
Narrative writing
Scheduled delivery

RAG

Trace Atlas Demo

Watch an AI answer get built step by step — retrieval, policy, confidence, and escalation.

Step-by-step trace
Timing & confidence
Policy checks & fallback

Original research & benchmarks

AI Agent Cost, RAG Performance, AI Automation ROI, and more.

Explore Benchmarks