Technical Trust Asset

Support & SLA Options

Support tiers and service-level agreements for post-launch.

Essential

Business-hours support, monitoring, and bug fixes with defined response targets.

Everything in Essential plus optimization, monthly improvements, and model/prompt evaluation.

24/7 support, SLAs, infrastructure and model monitoring, quarterly reviews, and escalation paths.

What are typical response times?

Depends on the tier: business-hours same-day for Essential, 24/7 with defined SLAs for Enterprise.

Can we change tiers?

Yes — tiers can be adjusted as your needs change.