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AI Support & Maintenance
Ongoing support, monitoring, and optimization that keeps your AI and software healthy after launch.
What This Service Delivers
Launch is the start, not the end. Our support and maintenance packages keep your systems monitored, your models accurate, and your roadmap moving — with defined SLAs and monthly improvements.
View this service as...
Investment
$1,500 – $12,000/mo
Timeline
Ongoing (monthly)
Expected outcome
Uptime, model drift, and performance watched around the clock.
Key risks to plan for
Large new features (separate scoping) · Third-party infrastructure costs · Data labeling
Proactive monitoring
Uptime, model drift, and performance watched around the clock.
Bug fixes & updates
Fast resolution with defined response times per package.
Monthly improvements
Continuous optimization of prompts, models, and workflows.
SLA-backed
Response and resolution targets, with escalation paths.
Investment & Timeline
Starting from
$1,500/mo
Typical project range
$1,500 – $12,000/mo
Typical timeline
Ongoing (monthly)
What's included
- ✓ Monitoring + bug fixes (Essential)
- ✓ Optimization + monthly improvements (Growth)
- ✓ 24/7 support + SLA + infrastructure + model monitoring (Enterprise)
What's not included
- ✕ Large new features (separate scoping)
- ✕ Third-party infrastructure costs
- ✕ Data labeling
Factors affecting price
System criticalitySupport hours (business vs 24/7)Number of models/systems covered
What You Get
Monitoring dashboards and alerting
Bug fixes and hotfixes
Model/prompt evaluation and optimization
Monthly improvement cycle
Security patches
Quarterly reviews and roadmap input
Technology
Monitoring stackMLflowKubernetesAlertingYour stack
Related Services
Frequently Asked Questions
What happens if something breaks at 2am?
Enterprise plans include 24/7 monitoring with alerting and defined response SLAs. Essential/Growth cover business hours.
Do you optimize AI models under support?
Yes — Growth and Enterprise include prompt/model evaluation and optimization as part of the monthly cycle.
Can we start support after launch?
Yes — the Essential package can be added at any time after go-live.
Logical Next Steps
Your Service Lifecycle
Related Resources
Related Insights
Ready to get started with ai support?
$1,500 – $12,000/mo typical range · Ongoing (monthly) typical timeline. Book a call and we'll scope the highest-value version of this work.